Contact support
Email cartquilt@gmail.com. Support is available in English. Standard hours are Monday–Friday, 09:00–18:00 China Standard Time, excluding public holidays. We aim to send an initial response within two business days.
Include your myshopify.com domain, the approval request reference, what you expected, what happened, and reproducible steps. Remove personal or payment information from screenshots.
Setup checklist
- Install OrderQuorum and approve the requested Shopify permissions.
- Confirm Shopify B2B and new customer accounts are enabled.
- Open Purchase policy and set the approval threshold and PO format.
- Have both test contacts open OrderQuorum purchase approvals once, then open Companies & roles and assign Buyer and Approver.
- Add the B2B purchase approval app block to the cart section in the theme editor.
- Add the OrderQuorum full page and company profile block in the customer account editor.
- Submit and approve one test cart before enabling the policy for buyers.
See the complete installation and testing guide.
Common issues
The approval button is missing
Confirm the buyer is signed in as a B2B customer, the cart is not empty, and the OrderQuorum app block is present in the active cart template.
An approver sees no requests
Have the contact open the OrderQuorum customer-account page once, then verify that the contact is using the request’s Shopify company and location, has an active Approver role with sufficient currency and limit, and matches any specific approver role selected by the rule.
The PO number is rejected
Compare the value with the prefix and validation pattern in Purchase policy. PO validation is case-sensitive when a prefix is configured.
An approved cart is blocked
Product, quantity, company location, and total changes invalidate approval. Restore the approved variants and quantities from customer accounts or submit the changed cart again.
An approval has expired
Expired requests cannot be reused. Review the current cart, confirm its PO number, and submit a new request.
A CSV cell looks altered
OrderQuorum prefixes values that spreadsheet applications could interpret as formulas to reduce spreadsheet-formula interpretation risk. This is expected behavior.
Billing and cancellation
The plan is billed through Shopify. Merchants can change monthly or annual billing, cancel, or uninstall from Shopify Admin. Uninstalling removes access immediately; data is then handled as described in the privacy policy.
Security and data requests
Report a suspected vulnerability or submit a privacy request to cartquilt@gmail.com with “OrderQuorum Security” or “OrderQuorum Privacy” in the subject. Do not send access tokens, passwords, or full payment information.